Through Life Software Support
We are pleased to support the applications we develop throughout their
life in your business.
We operate a dedicated support desk with its own priority phone line.
Calls can be logged at any time during the working day. Each call is
formally logged and will be tracked and escalated to our developers if
As a standard part of our development contracts we include a 90 day
warranty period during which we will fix problems that might come to light when
the system is subjected to its first period of real use. The warranty can
be extended as a part of our support agreements. Extended warranties for
example also provide:
Priority telephone support
An extension of the bug fix warranty period
Inclusive minor updates which may be
necessary in the event of minor operating system or base product service
packs (eg. Microsoft SQL Server).
Our RFC Change Control Process
After the initial
implementation project you may find that you would like to make changes to the
requirements and features of the application we have created. In these
circumstances we operate a formal RFC (Request For Change) process. The
RFC process allows us to keep track of your requests responding to them in an
orderly fashion and giving you the information that you need to decide if you
wish to proceed with the alteration.
As a standard option to all our
software development projects we offer the option of a code Escrow agreement to
protect your investment against the unlikely event of us no longer being here to
help. We certainly hope that you'll never need it. However, if
you've made a substantial investment it's your insurance against the unexpected.
Click here and ask us about your project